Sonalika Tractor (Solis) Recruitment 2021 | Customer Care Technician | ITI
Company Name :- Sonalika Tractor(Solis)
Established in 1969, Sonalika group since the inception has tried to understand customer need to be facilitating them with its value for money products. The Company has a state of art manufacturing facilities, spread in acres, located in the free shrubs of Punjab and Himachal Pradesh. Sonalika is the one of the top 3 tractor manufacturing companies in India, other products include of, Multi utility vehicles, engines and various farm equipments.
Position :- Customer Care Technician
Qualification :- ITI (Diesel Mechanic/Tractor Mechanic)
Experience :- 05 – 7 years
Job Location :- Karnal, Gurgaon
Salary :- ₹ 3,00,000 – 5,00,000 P.A
Job Description :-
1. Responsible for achieving monthly / yearly service target in assigned territory.
2. Shall be responsible for training and development of dealer staff and CCT.
3. Shall be responsible for parts / Lubes availability as per market requirement.
4. Responsible for evaluation of dealer infrastructure & CIP Implementation as per Norms, in assigned territory.
5. Responsible for maintaining & improving customer satisfaction in assigned territory through the project rolled out.
6. Shall maintain relationship with OEM & Support dealer in resolution of customer complaints.
7. Conduct training at S.D.C. as per scheduled with the support of CCM & Trainer.
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